“ Her background in running large call centres really showed; she was assertive, structured, and got straight to the point. ”
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SALES CONVERSATIONS
Develop the communication skills that improve every customer interaction.
Call control
Active listening
Questioning techniques
Rapport & trust
Tonality & communication
Customer engagement
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PROSPECTING & CONVERSION
Description goes hereHelp your team create more opportunities and convert more conversations into sales.
Cold calling
Door knocking
Objection handling
Rejection resilience
Closing techniques
Upselling & cross-selling
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PIPELINE & PERFORMANCE
Build the habits and structure that keep opportunities moving.
Follow-up discipline
Lead & data management
CRM best practice
Pipeline management
Performance habits
Daily activity standards
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LEADERSHIP & COACHING
Develop leaders who coach behaviours, build accountability and lift team performance.
Team leader coaching
Coaching conversations
Accountability
Performance management
Behaviour change
Consistent standards